Case Studies

Zappos: How Delivering Happiness Became the Most Differentiated Business Strategy in Retail

Selling Shoes Online When Everyone Said It Was Impossible When Nick Swinmurn founded Zappos in 1999 with the idea of selling shoes online, the conventional wisdom was firmly opposed: shoes...

Airbnb: How a Failed Product Became a $100 Billion Platform

The Idea Everyone Said Was Crazy Airbnb's founding story is one of the most frequently cited examples of an...

Amazon’s Customer Obsession: How One Philosophy Built the World’s Most Valuable Company

Customer Obsession as a Strategic Principle Jeff Bezos's founding principle for Amazon — 'start with the customer and work...

Apple’s Turnaround: How Steve Jobs Saved Apple From Bankruptcy in 1997

How Apple Reached the Edge of Failure In 1997, Apple Computer was in genuine existential crisis: the company had...

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